Human Resources (HR) Manager

Job Summary:

The HR Manager will be responsible for managing all human resources functions across the hotel’s branches, including recruitment, employee relations, performance management, training and development, payroll coordination, labour law compliance, staff welfare, and ensuring consistent HR policies and practices are implemented at every location.

Key Responsibilities:

• Oversee recruitment and selection for all branches, including advertising, interviewing, and onboarding
• Manage employee relations, including grievance handling, disciplinary actions, and conflict resolution across all locations
• Ensure compliance with Ghana labour laws, including SSNIT, PAYE, and Tier 2 and Tier 3 pension schemes
• Coordinate staff training and development programs to maintain service standards across branches
• Support payroll preparation by maintaining accurate attendance, leave, and overtime records for all branches
• Develop, implement, and standardize HR policies, procedures, and employee handbooks across the group
• Manage staff welfare, recognition programs, and employee engagement initiatives across all locations
• Maintain accurate and confidential employee records for each branch
• Advise management and branch heads on HR best practices and labour law updates
• Travel to branches as needed to address HR issues, conduct training, or support recruitment
• Monitor staff turnover and develop retention strategies

Qualifications and Experience:

• Bachelor’s degree in Human Resource Management, Business Administration, or a related field
• Professional certification such as CIHRMP, SHRM, or IHRMP is an added advantage
• Minimum of 5–7 years of HR experience, with at least 2 years in a multi-location or hospitality environment
• A minimum of 3 years in a senior HR role within a four- or five-star hotel or luxury hospitality environment.
• Hands-on experience with HRIS and payroll systems.
• Strong knowledge of Ghana labour laws and statutory regulations
• Excellent interpersonal and communication skills
• Ability to manage HR functions across multiple locations
• Willingness to travel to branch locations as required
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
• Experience with HR software or payroll systems is a plus
• Proven experience leading a multi-cultural hospitality workforce of 100+ employees across multiple departments.

HOW TO APPLY

Interested and qualified candidates should send their CV and cover letter to: hr@rockcityhotelgh.com with the subject line “HR Manager Application – [Your Name]”

Application Deadline: Rolling — apply early; position closes upon appointment.