About Jemima
Jemima is a distinguished member of the Emery Invest team, bringing over two decades of expertise across Information Technology, Internet Service Provision, FMCG, and Client Services Management.
Renowned for driving operational excellence in both public and private sectors, she excels in systems support, client relationship management, software implementation, IT infrastructure, and project leadership. A strategic thinker fueled by a passion for innovation and excellence, Jemima currently leads the Government of Ghana’s payroll management systems initiative, ensuring efficiency, transparency, and impact at a national scale
Currently serving as Head of Client Services at Emery Invest, Jemima leads and oversees the delivery and management of the company’s core flagship product solutions—TPRS, E-Payslip, ESPV, and E-Form—ensuring operational excellence, superior client engagement, ensuring seamless delivery and client satisfaction.
Her professional journey includes pivotal roles at Unilever Ghana Limited, where she served as IT Service Desk Analyst and later as Service Delivery Manager. Her career foundation was built through hands-on experience as a Systems Administrator at Internet Ghana, followed by her tenure at Barking & Dagenham Council in London, UK, as Network Administrator, where she specialized in database management and software support. These roles have shaped her into a dynamic leader in IT service management, known for her strategic insight and commitment to innovation, laying a strong foundation for her leadership in IT Service Management.
Jemima holds a Master’s degree in Digital Forensics and Cybersecurity from the Ghana Institute of Management and Public Administration (GIMPA), a Bachelor of Science in Computer Science, and a Diploma in Data Processing from the Kwame Nkrumah University of Science and Technology (KNUST). Throughout her career, she has successfully led cross-functional teams to deliver impactful results, implemented robust security and data protection protocols across platforms, and elevated client satisfaction through efficient CRM-driven support. Her core competencies include IT Support Service Management (ITIL), Cybersecurity, Data Protection, Project Management, and Client Relationship Management. A strategic thinker with a passion for innovation and excellence and she continues to drive transformation and operational success in every role she undertakes.